EBERVET PET CARE GROUP
in terms of
Section 51 of
The Promotion of Access to Information Act
The EberVet Pet Care Group comprises the following entities:
|Entity||Registration Number||VAT number|
|EberVet – The Firm (Pty) Ltd||2020/220372/07||4600290748|
|EberVet Country Clinic Pty Ltd t/a Country Animal Clinic||2018/091953/07||4720203324|
|EberVet Pet Clinic Pty Ltd t/a EberVet Pet Clinic||2018/094281/07||4860205428|
|EberVet Retail Vetshop Caledon (Pty) Ltd||2014/117562/07||4620277758|
|EberVet Checkers Centre (Pty) Ltd||2018/086670/07||4410265708|
|EberVet Retail Vetshop Hermanus (Pty) Ltd||2018/086713/07||4180250815|
|EberVet Retail Vetshop Onrus (Pty) Ltd||2013/134641/07||4610277750|
|EberVet Retail Vetshop Village Walk (Pty) Ltd||2018/086641/07||4350250884|
|EberVet Retail Lion Square (Pty) Ltd||2018/094334/07||4340250887|
|EberVet Retail Strand Square (Pty) Ltd||2022/6669999/07||4550307433|
|EberVet Retail Bredasdorp (Pty) Ltd||2018/0944031/07||4440265256|
|EberVet Consulting CC||2005/045343/23||Not applicable|
|EberVet Community Vet Care||000-234||Not applicable|
|EberVet Academy – Team EberVet||Not applicable||Not applicable|
|North Coast Veterinary Services CC t/a Cottage Veterinary Clinic||2011/029054/23||4680265370|
We protect the health and well-being of your pets, offering a range of services that include: diagnosing and treating sick and injured animals, advising owners on the appropriate pet care, and providing a range of animal health care related products for purchase. For these reasons we consider our lawful basis for processing your personal data to be in your legitimate interest.
The manual is to assist potential requestors as to the procedure to be followed when requesting access to information / documents from The EberVet Pet Care Group as contemplated in terms of the Promotion of Access to Information Act.
The manual may be amended from time to time and as soon as any amendments have been finalised the latest version of the manual will be made public.
A person may only request information in terms of the Act, if the information is required for the exercise or protection of a right. Information will therefore not be furnished unless a person clearly provides sufficient particulars to enable us to identify the right the requester is seeking to protect as well as an explanation of why the requested information is required for the exercise for the protection of that right.
Any requestor is advised to contact the Information Officer should he / she require any assistance in respect of the utilisation of this manual and/or the requesting of documents / information from The EberVet Pet Care Group.
The following words will bear the following meaning in this manual:-
“the Act” or “PAIA”
shall mean the Promotion of Access to Information Act, No. 2 of 2000, read together with all relevant regulations published from time to time;
shall mean this manual together with all annexures thereto as available at the offices of The EberVet Pet Care Group from time to time;
“The EberVet Pet Care Group”
shall mean The EberVet Pet Care Group
shall mean the Republic of South Africa;
shall mean the South African Human Rights Commission.
The reference, in this Manual, to any information in addition to that specifically required in terms of Section 51 of the Act does not create any right or entitlement (contractual or otherwise) to receive such information, other than in terms of the Act.
We may be contacted at 39 Scholtz Road, Somerset West, 7130 and email address firstname.lastname@example.org:
|Entity||Information Officer||Telephone number|
|EberVet – The Firm (Pty) Ltd||Anuschke de Gouveia||021 851 1500|
|EberVet Country Clinic Pty Ltd t/a Country Animal Clinic||Kayley Clackett||021 851 1500|
|EberVet Pet Clinic Pty Ltd t/a EberVet Pet Clinic||Dr Esmare van der Walt||021 854 3275|
|EberVet Retail Vetshop Caledon (Pty) Ltd||Bianca Harris||028 214 1112|
|EberVet Checkers Centre (Pty) Ltd||Corine Geyser||028 312 3028|
|EberVet Retail Vetshop Hermanus (Pty) Ltd||Chantel Bronkhorst||028 312 1453|
|EberVet Retail Vetshop Onrus (Pty) Ltd||Marelize Frances||028 316 2904|
|EberVet Retail Vetshop Village Walk (Pty) Ltd||Yolanda van Wyk||021 856 1084|
|EberVet Retail Lion Square (Pty) Ltd||Jesse-Rae Gerber||021 851 6677|
|EberVet Retail Bredasdorp (Pty) Ltd||Nicole Oostendorp||028 205 0012|
|EberVet Retail Strand Square (Pty) Ltd||Cathy Bernardi||021 492 3940|
|EberVet Community Vet Care||Sam Mann||021 851 1500|
|EberVet Consulting||Dr Hilldidge Beer||021 851 1500|
|EberVet Academy – Team EberVet||Not applicable||Not applicable|
|North Coast Veterinary Services CC t/a Cottage Veterinary Clinic>||Dr Morné de Wet||021 856 2746|
Section 10 of the Act requires the SAHRC to compile a guide containing such information as may be required by a person who wishes to exercise any right contemplated in the Act.
Requests in terms of the Act shall be made in accordance with the prescribed procedures, at the reasonable rates provided. The forms and tariff are dealt with in section 53 and 54 of the Act.
Requesters are referred to the Guide in terms of Section 10 which has been compiled by the South African Human Rights Commission, which will contain information for the purposes of exercising Constitutional Rights.
The guide is available at the offices of the SAHRC at 29 Princess of Wales Terrace, cnr York and St. Andrews Street, Parktown and on its website www.sahrc.org.za.
Contact details of the South African Human Rights Commission:
The Research and Documentation Department
Private Bag 2700
Telephone: +27 11 877 3600
Fax: +27 11 403 0625
The EberVet Pet Care Group keeps information / documents in accordance with the following legislation (please note that this is not an exhaustive list):
The list(s) below depict records of information which The EberVet Pet Care Group has available in terms of laws applicable to The EberVet Pet Care Group and which pertain to the day-to-day management of the business of The EberVet Pet Care Group:
The EberVet Pet Care Group Webpage (www.ebervet.com) accessible to anyone with access to the internet.
It is recorded that access to the documents listed above may be protected by privacy or the grounds of refusal set out in the Act. All requests for access will be evaluated on a case by case basis in accordance with the provisions of the Act and other applicable legislation.
The records listed below are automatically available without having to submit a formal request to access the information in terms of PAIA:
The EberVet Pet Care Group will protect the confidentiality of information provided to it by third parties, subject to The EberVet Pet Care Group’s obligations to disclose information in terms of any applicable law or regulation or a court order requiring disclosure of information.
If access is requested to a record that contains information about a third party, The EberVet Pet Care Group is obliged to attempt to contact such third party to inform him/her/it of the request. The EberVet Pet Care Group will give the third party an opportunity of responding by either consenting to the access or by providing reasons why the access should be denied. In the event that the third party furnishing reasons for the support or denial of access, the Information Officer will consider these reasons in determining whether access should be granted to the requestor or not.
A request for access to information must be made in the prescribed form to the appointed information officer indicated above. See clause 11 below for the prescribed form, which can also be found on www.sahrc.org.za.
All required text fields in the form must be completed in full and in a legible form. The form (as well as any additional pages attached thereto) must be signed by the person submitting the form.
Requesters must provide sufficient details to enable The EberVet Pet Care Group identify:
Once the form has been submitted, the appointed information officer will notify the requester of the prescribed fee (if any) payable before further processing the request.
The information officer shall within 30 days, after the request is received, notify the requester whether the request has been granted/or refused, as well as provide the requester with any additional fees which may be levied. These additional fees would be for the reproduction, preparation and time, reasonably required to search and prepare the disclosure.
This manual is available for inspection at the offices of The EberVet Pet Care Group as well as on and on the website (www.ebervet.com), free of charge.
Copies of the manual may be obtained, subject to the prescribed fees, at the offices of The EberVet Pet Care Group.
(click on image to download)
Requesters are required to pay a fee when requesting access to records from both public bodies.
The fee for requesting records from a private body is R50.
Requesters who are requesting access to their personal information are exempt from paying the request fee; however, they are still required to pay access fees.
Requesters who earn less than R14, 712 per year (if single) and R27,192 per year (if married or in a life partnership), do not have to pay access fees.
Postage fees have to be paid by the requester for the delivery of their records in the case of both public and private bodies.
|Copy per A4 Page||R1,10|
|Printing per A4 page||R0,75|
|Copy on a CD||R70,00|
|Transcription of visual images per A4 page||R40,00|
|Copy of a visual image||R60,00|
|Transcription of an audio recording per A4 page||R20,00|
|Copy of an audio recording||R30,00|
|Search and preparation of the record for disclosure||R30,00 per hour or part thereof, excluding the first hour, reasonably required for the search and preparation|
If the Information Officer, Deputy Information Officer, or head of the private body thinks that the collection and reproduction of documents will take longer than six hours, he/she must inform the requester (by formal notice) that one third of the access fee is payable upfront as a deposit.
The actual postage is payable when a copy of a record must be posted to a requester.