This policy explains how The EberVet Pet Care Group and its entities (‘we’, ‘us’ or ‘our’) obtain, use and disseminate your personal information.
At The EberVet Pet Care Group, we are committed to protecting your privacy and ensuring that your personal information is collected and used appropriately, lawfully and transparently. This policy explains how we deal with your personal information and explains your rights, as more fully set out in the Protection of Personal Information Act (‘the Act’). This policy is subject to the Act and also any applicable codes of conduct that may be issued by a regulator from time to time.
The following principles are important to us:
This privacy notice explains:
This privacy notice sets out rights you may exercise in respect of our use of your personal information. The fundamental rights of which you should be aware of are that you may ask us to consider any valid objections which you have to our use of your personal information where we process your personal information on the basis of our, or another person’s, legitimate interest.
Please read this privacy notice carefully to understand how we handle your personal information before you access or browse our website, or provide your personal information to us.
The EberVet Pet Care Group comprise of the following entities:
|Entity||Registration Number||VAT number|
|EberVet – The Firm (Pty) Ltd||2020/220372/07||4600290748|
|EberVet Country Clinic Pty Ltd t/a Country Animal Clinic||2018/091953/07||4720203324|
|EberVet Pet Clinic Pty Ltd t/a EberVet Pet Clinic||2018/094281/07||4860205428|
|EberVet Retail Vetshop Caledon (Pty) Ltd||2014/117562/07||4620277758|
|EberVet Checkers Centre (Pty) Ltd||2018/086670/07||4410265708|
|EberVet Retail Vetshop Hermanus (Pty) Ltd||2018/086713/07||4180250815|
|EberVet Retail Vetshop Onrus (Pty) Ltd||2013/134641/07||4610277750|
|EberVet Retail Vetshop Village Walk (Pty) Ltd||2018/086641/07||4350250884|
|EberVet Retail Lion Square (Pty) Ltd||2018/094334/07||4340250887|
|EberVet Stone Square (Pty) Ltd||2018/094403/07||4440265756|
|EberVet Consulting CC||2005/045343/23||–|
|EberVet Community Vet Care||000-234||–|
We protect the health and well-being of your pets, offering a range of services that include: diagnosing and treating sick and injured animals, advising owners on the appropriate pet care, and providing a range of animal health care related products for purchase. For these reasons we consider our lawful basis for processing your personal data to be in your legitimate interest.
This privacy notice sets out how The EberVet Pet Care Group ensures that your personal information is collected and used appropriately, lawfully and transparently. Our business maintains its own policies and processes around the collection and use of the personal information of its clients, and you should refer to our website for more information, alternatively contact us at email@example.com.
The EberVet Pet Care Group website may contain links to other third party websites. We have no control over how your data is stored, or used by other websites, and cannot be held liable in this regard but as a courtesy we advise you to check the privacy notices of any such websites before providing any data to them.
The EberVet Pet Care Group is responsible for your personal information in relation to your use of our website and in the normal course of our business with you and/or your status as an employee of The EberVet Pet Care Group. Our registered address is 39 Scholtz Road, Somerset West, 7130, South Africa.
We are the data controller of the personal information that we collect from you, and as such we control the way in which your personal information is collected and the purposes for which your personal information is used.
We collect personal information directly from you as required by the Veterinary and Para-Veterinary Professions Act (Act 19 of 1982) and the Medicines and Related Substances Control Act (Act 101 of 1965). For example, we ask for personal information at the start of our relationship, and in subsequent communications in order to check your identity. This is a legal requirement and is important to help safeguard you and us against potential crime. We may also collect information about you from other sources such as external third parties and from cookies on our website. The information is stored manually or electronically, or as a combination of both.
Details of the key categories of personal information we collect are set out below, but please contact us if you would like more detailed information.
Personal information about you will include inter alia the following:
The supply of information is voluntary or mandatory per data field and there will be consequences of failing to provide information required by all governing laws. We unfortunately have to reserve the right not to provide you with our services should you fail to provide us with the necessary personal information we require to render our services to you.
In relation to our website
We collect information about how you logged on and off of our website, including your IP address, information about your visit, your device information and how you use our website. This may include the capture of your approximate location information based on the device settings on the device you use to access our website. Please see the Cookies Policy on our website for further information on this.
In relation to our service providers
If you are a supplier to The EberVet Pet Care Group (or an employee or other personnel of a supplier), we will hold information in relation to the persons who are engaged in the provision of those services to us, service related data, relationship management data, and other information that you might have provided to us, or which we may have collected from the company’s website.
In all cases we will keep your personal information only as long as is necessary for the purpose for which it was collected, or for legal or regulatory reasons. Personal information is securely disposed of when it is no longer required by us to be held.
We process your information to provide our products or services to you and to perform our contract with you, to support and maintain our relationship, and to comply with legal obligations. We also use it:
We send our clients the following marketing communications:
Clients find these communications useful in administering care to their pets and to keep up to date with what is going on at the clinic. They are only sent to existing clients who can opt out at any time.
The personal data that we process for these communications is first name, surname, address and telephone number.
We would like our clients to enjoy these communications, so it is important to note that you can opt-out at any time by:
In relation to a client’s use of our website
When visiting our website we will use your personal information:
Details relating to the usage of our websites by individuals will be anonymised as far as is reasonably possible.
In relation to our service providers use of our website
If you are a supplier to The EberVet Pet Care Group (or an employee or other personnel of a supplier), we will use your information to manage and receive the services you provide, and to exercise our rights and obligations in respect of those service (including to confirm and process orders, for administration of accounts, and for tax and payment purposes).
We can only use your personal information if we have a proper reason for doing so. We consider that the legal basis for using your personal information as set out in this privacy notice are as follows:
Our legitimate interests are:
If we rely on our (or another person’s) legitimate interests for using your personal information, we will undertake a balancing test to ensure that our (or the other person’s) legitimate interests are not outweighed by your interests or fundamental rights and freedoms which require protection of the personal information.
We share your information with trusted third parties, who perform tasks for us and help us to provide our products and/or services to you, and with other agencies where required by law, court order or regulation. These include:
Our service providers and sub-contractors, including but not limited to payment processors, and suppliers of technical and support services. Analytics and search engine providers that assist us in the improvement and optimisation of our website, including social media tracking pixels that allow platforms such as Facebook, Instagram and Twitter to interact with our website and give us feedback on your actions.
Any third parties with whom we share your personal information is limited (by law and by contract) in their ability to use your personal information for any purpose other than to provide services for us. We will always attempt to ensure that any third parties with whom we share your personal information are subject to privacy and security obligations consistent with this privacy notice and applicable laws.
We will also disclose your personal information to third parties:
Where it is in our legitimate interests to do so to run and manage our business, such as:
If substantially all of our (or any of its affiliates’) assets are acquired by a third party, in which case personal information held by The EberVet Pet Care Group will be one of the transferred assets.
If we are under a duty to disclose or share your personal information in order to comply with any legal obligation, any lawful request from government or law enforcement officials and as may be required to meet national security or law enforcement requirements or prevent illegal activity.
In order to enforce or apply our terms and conditions or any other agreement or to respond to any claims, to protect our rights or the rights of a third party, to protect the safety of any person or to prevent any illegal activity.
To protect the rights of The EberVet Pet Care Group and our staff or other persons. This may include exchanging personal information with other organisations for the purposes debt collection and credit risk reduction.
If you would like your pet to be referred to a specialist veterinarian or other pet-related service provider, we will provide them with your pet’s clinical history with your name, address, email address and telephone numbers to enable them to confirm your referral appointment.
Should you wish to move to an alternative veterinary clinic, we will provide your pet’s clinical history with your name and address to your new vets before marking your account as inactive.
Should you wish to microchip your pet we register your name, address and contact number with the microchip provider.
Should you wish to purchase a pet tag, we will use your name for identification and your contact number.
We keep your personal information for no longer than necessary for the purposes for which the personal information is processed or as required by law or regulation. The length of time we retain personal information for depends on the purposes for which we collect and use it and/or as required to comply with applicable laws and to establish, exercise or defend our legal rights.
The main risk of our processing of your personal information is if it is lost, stolen or misused. This could lead to your personal information being in the hands of someone else who may use it fraudulently or make public personal information that you would prefer to keep private.
For this reason, The EberVet Pet Care Group is committed to protecting personal data from loss, misuse, disclosure, alteration, unauthorised access, unavailability and destruction and takes all reasonable precautions to safeguard the confidentiality of personal data, including through use of appropriate organisational and technical measures. Organisational measures include physical access controls to our premises, implementing internal policies and staff training and ensuring confidentiality obligations are imposed on our employees and third parties.
Technical measures include requiring passwords for access to our systems, and the use of encryption and anti-virus software. We are committed to ensuring the confidentiality of the personal information that we hold and we continue to review our security controls and related policies and procedures to ensure that your personal information remains secure.
In the course of provision of your personal information to us, your personal information may be transferred over the internet. Although we make every effort to protect the personal information that you provide to us, the transmission of information over the internet is not completely secure. As such, you acknowledge and accept that we cannot guarantee the security of your personal information transmitted to our website and that any such transmission is at your own risk.
Cookies have a number of uses, for example, cookies can be used for analytics purposes to estimate the number of users to our website. They may also be used for other purposes, such as to maintain the security of the site and provide information on what we need to do to provide administration support to the website.
You have the right to ask us:
In certain circumstances, you also have the right to:
We will consider all such requests and provide our response within a reasonable period (and in any event within the period allowed by applicable law). Please note, however, that certain personal information may be exempt from such requests in certain circumstances, for example if we need to keep using the information to comply with our own legal obligations or to establish, exercise or defend legal claims.
We may request you provide us with information necessary to confirm your identity before responding to any request you make. If an exception applies, we will tell you this when responding to your request.
The EberVet Pet Care Group strives to keep your personal information updated, complete and accurate. It is your duty to provide us with your most up to date personal information and you can do so by providing proof of identity when contacting us at firstname.lastname@example.org to update your personal information.
By visiting our website and communicating electronically with The EberVet Pet Care Group, you consent to the processing, including transfer of your personal information as set out in this policy.
The personal information we process may be used, stored and/or accessed by staff working for us, other members of The EberVet Pet Care Group or third party partners providing services to us, or performing services on our behalf. Further details on to whom your personal information may be disclosed are set out above.
When we contract with third parties, we attempt to require that they have appropriate security, privacy and confidentiality measures in place to ensure that personal information is kept secure.
If we work with third parties in countries outside the Republic of South Africa, we attempt to ensure that these are countries attempt to have an adequate level of protection for personal information, or the third party receiving the personal information attempts to provide adequate safeguards and agrees to treat your information with the same level of protection as we would and as is required by applicable law.
If you would like any more information about the way we use your information, or if you wish to exercise the rights listed above, please contact us using the details below, at 39 Scholtz Road, Somerset West, 7130 and email address email@example.com:
|Entity||Information Officer||Telephone number|
|EberVet – The Firm (Pty) Ltd||Kerryn van der Merwe||021 851 1500|
|EberVet Country Clinic Pty Ltd t/a Country Animal Clinic||Kayley Costigan||021 851 1500|
|EberVet Pet Clinic Pty Ltd t/a EberVet Pet Clinic||Dr Esmare van der Walt||021 854 3275|
|EberVet Retail Vetshop Caledon (Pty) Ltd||Christa-Mari Lourens||028 214 1112|
|EberVet Checkers Centre (Pty) Ltd||Corine Geyser||028 312 1453|
|EberVet Retail Vetshop Hermanus (Pty) Ltd||Chantel Bronkhorst||028 312 3028|
|EberVet Retail Vetshop Onrus (Pty) Ltd||Salome McKirdy||028 316 2904|
|EberVet Retail Vetshop Village Walk (Pty) Ltd||Yolanda van Wyk||021 856 1084|
|EberVet Retail Lion Square (Pty) Ltd||Esmeri Painter||021 851 6677|
|EberVet Stone Square (Pty) Ltd||Sonja Engelbrecht||021 851 1500|
|EberVet Consulting CC||Samantha Mann||021 851 1500|
|EberVet Community Vet Care||Dale Gerber||021 851 1500|
You have the right to complain to the Information Regulator (South Africa) if you think that your information has been misused. The contact details are:
27 Stiemens Street, Braamfontein, Johannesburg, 2001
P.O. Box 31533, Braamfontein, Johannesburg, 2017
Telephone number (010) 023 5207
Complaints email: complaints.IR@justice.gov.za
General enquiries email: firstname.lastname@example.org
Alternatively, you may seek a remedy via a competent court if you believe your rights have been breached.
We may change this privacy notice from time to time. We will post any changes on our website.
Please check back frequently to see any updates or changes to our privacy notice. By continuing to use our business and website to interact with, you are confirming that you have read and understood the latest version of our privacy notice.